ERS WirelessERS Wireless

Healthcare Communication Solutions

ERS Wireless is Taking Hospital Safety to The Next Level

ERS Wireless’s Safe Healthcare Ecosystem brings together innovative technology you need to detect, analyze, communicate and respond, we’re reducing the downtime of hospital operations when incidents occur, enhancing employee morale, increasing productivity and maintaining efficiency and effectiveness throughout the patient care continuum.

For several decades, ERS Wireless has partnered with healthcare professionals across Indiana and Northern Kentucky to create a safer and more secure healthcare environment and experience for patients, staff and administrators.

Today, ERS Wireless collaborates with healthcare facilities to leverage Motorola Solutions unique end-to-end security solutions portfolio that unifies voice, video, data and analytics on to one single platform. This platform of interoperable technology provides the foundation of safety and security, you need to address the unique challenges of your facility.

From supporting patient care, to protecting patients, visitors and staff, to securing equipment and pharmaceuticals, to enabling efficiencies and improving productivity ERS Wireless has worked with healthcare providers and Motorola Solutions to reimagine how our advanced voice, video and data technologies can address these challenges and deliver better communications, interconnectivity and security to keep hospitals safe.

When facilities deploy our interoperable platform of voice, video and data technologies through the systems analytics and Artificial Intelligence (AI) what were previously disparate technologies can now communicate and learn from each other. Information flows from cameras, to radios, to smart devices, to security dispatch centers and critical information is now shared and made actionable.

Our Safe Hospitals integrated ecosystem allows you to address everyday concerns and emergency situations through four key pillars — Detect, Analyze, Communicate and Respond.

The ability to oversee your facilities can be a challenging from the constant flow of patients, visitors and staff through multiple points of entry and at all times of the day and night, detection plays a critical role in improving situational awareness and decreasing response times to operational problems and potential threats.

A hospital’s ability to detect, view and monitor who is entering your facilities is based on an intelligent video surveillance and access control system. An artificial intelligence (AI) and video analytics security system like Motorola Solutions Avigilon Access Control Manager (ACM™) provides superior facility management with powerful end-to-end security solutions such as alarms and identity management to help monitor and secure sites.

Video Security:


ERS Wireless features a broad portfolio of cameras from Avigilon and Pelco with an array of specialized cameras, such as fisheye for large recovery wards or waiting rooms, multi-sensor cameras for hallways, and high-definition cameras for parking lots to provide seamless coverage across large areas.

Learn More About Avigilon Video Surveillance and Access Control

License Plate Recognition:
  LPR cameras allow hospital security officials and local public safety the opportunity to monitor any potential threat vehicles approaching on local high-traffic areas or entering hospital parking lots.

Watch List Alerting:
Authorized personnel can create a watch list of people of interest that notifies security personnel when they penetrate predetermined perimeters or unauthorized zones.

Access Control:
Manage patient, visitor and administration access to buildings, restricted areas or access to secured pharmaceuticals and equipment within the hospital using card holder information with instant detection of individuals at access points.

Concealed Weapons Detection:
Artificial intelligence and advanced sensors detect a wide range of concealed weapons and threats and immediately alert staff while enabling high throughput without the need to wand individuals and bags- unlike standard metal detectors. This solution immediately notifies staff of threats directly on their device.

The responsibility for monitoring a large healthcare facility filled with secure areas, public spaces, critical equipment and hundreds of patients, visitors and staff can be very challenging. Identifying unwanted individuals, tracking persons of interest and recognizing hazardous situations in this environment is demanding.

Once suspicious or unusual activity is detected, your ability to analyze the data, communicate and respond before an incident occurs is what differentiates a Safe Healthcare Ecosystem. Your integrated video surveillance technology and analytics software enables the notification of these insights of unusual activity into actionable management.

Analytic Solutions

Appearance Search:
This software application features analytic technology that allows you to identify individuals with facial recognition and physical descriptions such as clothing color, gender or age.

Identity Search:
This solution allows you to map or retrace the movements of individuals when video surveillance integrates with ID badge or credential activity and visually retrace campus movements.

Unusual Motion Detection:
Identify atypical events with artificial intelligence that “learns” typical activities and flags any unusual motion or activity and notify authorized personnel before suspicious activity escalates.

Focus Attention:
A software application that identifies where unusual activity or immediate visual attention is required on your surveillance console, this app highlights activities identified by color-coded hexagons, focusing your attention on what’s critical.

Dependable and clear wireless radio communication within your facilities and across campuses that are seamlessly connected to local public safety authorities is critical to creating a Safer Healthcare Ecosystem. ERS Wireless understands the importance of creating a collaborative healthcare environment with reliable communication between departments that allows staff and administrators to focus their attention on what’s really important providing superior patient care while protecting patients, visitors and staff.


MOTOTRBO Two-Way Radios:
ERS Wireless offers a complete line of MOTOTRBO purpose-built portable and mobile two-way radios, as well as accessories that allow healthcare workers, administrators, security, housekeeping and maintenance personnel to communicate clearly and securely within the facility or across the healthcare campus.

Learn More About MOTOTRBO:

WAVE Push-To-Talk:
With WAVE technology you can share voice and data without boundaries with push-to-talk capabilities enhanced with the ability to push details via text, photo, video or file attachment to smartphones, tablets, laptops and even land-lines.

Learn More About the WAVE PTX™ Push-To-Talk Application


Radio Alert:
ERS Wireless is uniquely qualified to create critical interoperable voice or text alerts directly to your two-way radios when your video security and access control systems detect unusual or suspicious activity — including license plate recognition, breaches, loitering and presence detection.

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Dispatch Consoles and Software:
ERS Wireless offers a variety of dispatch consoles and easy to use software programs to meet your specific needs. You can simplify and standardize your dispatch process and workflow with streamlined dashboard views and instant communications across different devices, networks and locations scaled to your hospital’s specific needs.

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Ally Incident and Records Management:

Ally Incident & Records Management:
Detailing and managing records of hospital-related incidents has never been so critical. The ability to streamline security operations and dispatch communications is easier with Ally Incident Management software with an integrated cloud-based platform. Featuring easy-to-use customizable record fields and media attachments, Ally allows you to connect teams to all incident, dispatch and analytic information with the devices you use today.

Learn More About Ally

Whether it’s an everyday incident or an emergency situation, healthcare institutions need to communicate with each other with a coordinated and efficient response.

Your ability to detect, analyze, communicate and respond to an everyday situation or emergency can make a critical difference. With Safer Healthcare you can develop a comprehensive communication and action plan that can be seamlessly deployed to ensure a properly coordinated response. Real-time intelligence shares alerts and video feeds with authorized personnel and public safety agencies, enabling an informed response. Your ability to coordinate a rapid response and properly document incidents can prevent incidents from escalating and becoming tragedies.

CommandCentral Aware Enterprise:
With critical incident insights and eyes-on-the-scene with real-time video and direct communication connections between your healthcare facilities and local law enforcement agencies, CommandCentral Aware gives police eyes on the scene in seconds for a more informed response.

Critical Connect:
Easily enable and disable dynamic, seamless and secure temporary communication links between networks with interoperability between first responders and hospital security. 

Ally Incident Management & Records:
Streamline end-to-end incident and records management with customizable record fields and multimedia attachments, all accessible from web-enabled devices.

Learn More About Ally

Body-Worn Cameras:
Protect your team with an integrated video solution that captures high quality video evidence through a powerful mix of capabilities including live streaming and automated recording.

Public Safety & Cellular DAS:

ERS Wireless is a specialist in deploying and maintaining Distributed Antenna Systems that amplify radio or cellular carrier signals to provide enhanced signal coverage.

Public Safety and Cellular DAS

Today, facilities need to be compliant with the local FCC code typically mandated by the National Fire Protection Agency or International Fire Code for in-building Public Safety wireless radio signal coverage. These mandates are in place to ensure first responders have ample radio signal strength in vulnerable coverage areas such as stairwells, basements, parking garages, electrical closets and elevators.

When it comes to Private LTE and Cellular-DAS ERS Wireless is equally proficient in designing, installing and maintaining wireless networks. With the proliferation of wireless technology that supports today’s healthcare environments supporting patient care, record management and security applications in-building signal coverage can all too frequently become compromised resulting in lost productivity or worse compromising patient and caregiver safety.

To help healthcare providers overcome these wireless coverage challenges ERS Wireless has played a critical role in helping facilities and healthcare campuses deploy and maintain end-to-end wireless solutions ensuring an environment that is safe and secure for employees, visitors, property, and assets.

ERS Wireless also provides annual maintenance and compliance testing for a variety of healthcare providers in Indiana and northern Kentucky, and routinely works with the Authorities Having Jurisdiction (AHJ) to ensure their customers are maintaining compliance with local mandates.

A Managed Service Agreement Between You and ERS Wireless

An ERS Managed Service Agreement (MSA) incorporates the bundling of equipment and repair services with a specified amount of operational support and management services to meet your unique healthcare needs.

By allowing ERS Wireless to supply and maintain your voice, video and data analytic systems, permits you to focus on your core competencies and business objectives, and take comfort in knowing we will keep your end-to-end wireless solutions operating at optimal efficiency to meet your business and safety objectives.

ERS Wireless Managed Service Agreement includes the following:

  • No Capital Investment
  • No Additional Repair Costs
  • Priority Service and Technical Support
  • All Parts and Labor (under normal usages)
  • Annual Preventative Maintenance Check (at customers’ request)
  • Covers All Travel Charges for Fixed Equipment.

Features and Benefits of an ERS Managed Service Agreement:

  • Customized Solution
    Every ERS Managed Service Agreement is tailored to the customer’s specific needs and allows the flexibility to get a customized system with only a small, upfront investment. Managed Service is easily scalable as your system needs grow.
  • Cost-Effective
    The contractual nature of Managed Service Agreement allows you to budget for the monthly service, with no hidden fees or unexpected support charges.
  • Easy to Budget
    Managed Service Agreements make budgeting easy! With a set monthly fee that covers the cost of the equipment and service, you’ll avoid unexpected expenses for service issues and repairs. This agreement includes equipment, labor and parts, as well as factory-trained/industry-certified technical support.
  • Guaranteed Obsolescence Protection
    After the initial term, you can choose to return your equipment and upgrade to newer equipment or keep the equipment and renew the Managed Service Agreement. It’s up to you.

Preventive Maintenance:

As a Premier Service Partner of Motorola Solutions, ERS Wireless offers all our customers service and maintenance plans to help optimize their wireless voice, video and data solutions.

Preventive Maintenance:

At ERS Wireless we recognize that you cannot afford any downtime with your operational-critical end-to-end wireless solutions. Our service and maintenance plans provide a convenient and reliable approach to supporting and managing your end-to-end wireless solutions.

When you purchase a service and maintenance plan from ERS Wireless, you are extending the life of your investment and ensuring the top performance of your wireless voice, video and data solutions. Our service and maintenance plans are customized to meet our customers’ requirements.

Plans can range from:

  • 24 Hrs/ 7 Days / 365 Days a Year
  • 24 Hrs / 5 Days a Week
  • 8 – 5 / 5 Days a Week

Our trained and certified field service and bench technicians are standing by to keep your end-to-end wireless solutions up and running.

Safety Reimagined Safe Hospitals

Your teams work every day to make sure the patients in your hospital receive individualized quality care while operating in a non-stop and unpredictable environment. But providing the highest level of care is only achievable with a foundation of safety. Motorola Solutions unifies critical communications, video security, data and analytics on to one single platform to provide the foundation of safety and security hospitals demand even as the definition of safety continues to change.

Find the Right Solution for Your Team

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