ERS WirelessERS Wireless

Communication Solutions for Fire Services and EMS

End-To-End EMS and Fire Communications Made Easy

As your trusted partner, ERS Wireless helps EMS and Fire Departments implement powerful communications systems that provide your entire team with real-time, actionable intelligence. We help first responders connect in the moments that matter.

EMS and Fire Solutions

From the initial 9-1-1 call, to dispatch and alerting, through powerful fireground capabilities, you receive a unified, end-to-end solution for every part of your mission. With seamless technology supporting your personnel every step of the way, you can ensure better outcomes, and a safer, faster response.

In an emergency, there are many unpredictable variables in play. Don’t let your EMS radio communication device be one of them. The Advanced Fire Suite integrates APX™ mission-critical two-way radios and accessories so first responders can trust the most reliable communications possible.

Over the course of Motorola Solutions' history, it has come to understand how firefighters and EMTs work and their unique communication needs. That’s why APX radios are specifically designed for the fireground, combining sophisticated technology with incredible toughness. Motorola fire department radios are meant to perform in the most extreme environments, with specially engineered form-factors, extra-large controls and displays for use with heavy-duty gloves, and features like Voice Announcement that allow you to operate radios in a zero-visibility smoke-filled room.

P25 certified and available with single and all-band capability, APX devices empower you to share information seamlessly across your team and with other responding agencies. With integrated Bluetooth, APX is compatible out-of-the-box with a large selection of wireless accessories including the leading in-mask respirator mics.

ERS Wireless recommends the following APX Series of Radios for Fire and EMS:
APX900, APX6000XE, APX6500, APX8000XE and APX8500

Firefighters and EMS professionals play a large role on the frontlines of public safety, so they need quality EMS communication systems. Many agencies are exploring video technologies such as in-car dash cams, body-worn cameras, and even drones. They’re implementing these technologies to help enhance training initiatives, on-scene documentation, and in-car incidents, as well as improving overall safety for firefighters and paramedics.

ERS Wireless can help you implement in-field video solutions that provide many benefits:

    • Accident Liability
    • On-Scene Incident Video Documentation
    • Training
    • Liability Protection
    • Incident Documentation Accuracy
    • Harassment Deterrent/Documentation
    • Training

Motorola’s broadband push-to-talk (PTT) solutions empower every member of the response team across the continuum of care to instantly connect with each other, or with specific work groups via PTT. Applications like WAVE and their back-end integration into LMR networks eliminate boundaries and deliver real-time voice and data securely over any network using any device, including two-way radios, smartphones, laptops, tablets, rugged handhelds and landlines. Members of your emergency medical team can use devices they already have and networks to which they already subscribe to have PTT connectivity between their teams, hospital staff, specialty doctors and other individuals, both inside and outside your EMS radio communication system.

Learn more about Broadband PTT for Public Safety

Fire Software Suite
Today, emergency calls can take many forms. The Advanced Fire Suite includes Vesta and CallWorks, NG9-1-1 capable call-taking solutions that can receive 9-1-1 calls and collect critical incident data from the caller either over voice or through many other media formats. The software then seamlessly shares it with our PremierOne and Spillman FLEX dispatch software in a single workfl­ow to notify the appropriate first responders. These natively integrated dispatch systems efficiently and accurately capture call information and help coordinate the fastest, most prepared response possible when every second counts.

Empower your dispatchers with faster EMS communication systems and enhanced intelligence sourced directly from call handling software, so they can better inform and support personnel in the field. By leveraging Motorola Solutions console solutions, the Advanced Fire Suite offers software-based access to all LMR talkgroups and users from one desk, so you can easily relay mission-critical communications to the right personnel. You can also use the console solution to leverage the full potential and capabilities of your P25 network by using more applications such as logging and third-party add-ons, all through one user interface.

EMS Software Suite
EMS first responders in the field want the ability to get information without the need to switch between multiple applications. Motorola Solutions’ CommandCentral Aware Mapping and Location solution is a cloud-based mobile application that enables you to deliver relevant information to EMS personnel in the ambulance or on scene, no matter what smart device or network they’re using. It gathers and organizes contextual information from multiple databases and enables you to organize and map the data. Using its layer approach, you can have a single view of an incident that shows the location of people, resources, events, alerts and developing situations, fostering better decision-making, streamlining multi-agency collaboration and improving patient outcomes.

Learn more about Public Safety Software

In today’s world, it is a necessity that emergency medical responders have mobile access to high priority LTE broadband data in addition to their P25 radio. This enables the team to leverage telemedicine technology, provide and receive urgent updates from dispatch and command and control, and have interoperable push-to-talk capability. Motorola’s LEX L11 mission-critical broadband device is designed to help you take maximum advantage of multimedia-rich applications that provide efficient and collaborative mission support enroute to the site, on-scene and during transport to the hospital or trauma center. With features like built-in PTT and emergency buttons, extreme durability, inherent security protocol, long-lasting battery capacity, and being FirstNet Ready™, the LEX L11 is built for public safety. The LEX L11 can also pair directly to your APX radio over mission-critical Bluetooth, enabling the LEX L11 to effectively become an LTE-enabled PTT accessory to your APX radio.

Learn more about LTE User Devices

Mobilize and Inform When and Where It's Needed Most
As the world continues to become more connected, the expectation for instant coordination and a seamless flow of information is increasing. Empower your dispatchers with improved fire service and EMS communication systems. This helps to coordinate faster and provide the intelligence necessary to support those in field and the community they serve.

  • Motorola Solutions Avtec
  • PremierOne Computer-Aided Dispatch
  • Spillman Flex Computer-Aided Dispatch
  • Motorola Solutions MCC 7500 IP
    P25 Standard-Based Console
  • Motorola Solutions MCC 7500e IP
    Small Form Factor Workstation
  • Motorola Solutions MCD 5000
    Powerful and easy-to-deploy VoIP Deskset
  • Motorola APX Consolettes
    Self-Contained Dispatch Console

The Motorola MINITOR VI™ Two-Tone Voice Pager is ideal for fire departments and other organizations that need to react quickly in times of emergency. With up to 16 minutes of voice recording, customizable call alerts and improved receiver design, the MINITOR VI Two-Tone Voice Pager is flexible, rugged and reliable. It’s built for the realities of first responders.

Learn more about the Motorola MINITOR VI™ Pager

Unication provides a next generation solution designed for Fire, EMS, and Public Safety with the G1 & G2-G5 P25 Voice Pagers.

The G1 Voice Pager is a rugged Analog 2-Tone pager available in VHF, UHF, or Low Band.

The G2-G5 P25 Voice Pagers are the first and only P25 compliant digital voice pagers to support APCO-P25 system protocols, including P25 Conventional, P25 Trunking (FDMA/TDMA) and Analog 2-Tone Conventional. G-Series P25 Voice Pagers are available in single (G2 & G4) and dual (G3 & G5) band models of VHF, UHF, & 700-800 MHz.

Learn more about Unication Pagers

Zetron's MAX Fire Station Alerting shares the same highly configurable user interface and architecture as other MAX Systems, widely used by public safety professionals. Finally, a fire station alerting solution designed to easily and effectively scale from a simple and affordable single station solution, up to larger departments with complex multi-station, cross-agency dispatch, and response requirements.

Learn more about the Zetron MAX Fire Station Alerting

Maintaining and supporting your land mobile radio (LMR) system and devices has never been harder. With relentlessly growing technology requirements, evolving cyber threats and end-user demands, your system management responsibilities go far beyond hardware and software updates. ERS Wireless is your partner for comprehensive ASTRO® 25 voice and data communications, including providing Motorola Solutions Essential Services that encompass the full technology lifecycle.

Unmatched Managed Services Benefits:

  • Rapid Execution of Network Requirements
  • Predictable Operating Cost
  • Reduce Risk
  • Access the Latest Technology
  • Focus on Your Mission

ASTRO 25 Services Packages Designed with Your Needs in Mind

Essential Services
Technical support when and where you need it, so you can maintain and restore your system.

Advanced Services
Rely on Motorola Solutions to monitor and update your network, providing improved network response and continuity.

Premier Services
Transfer all or part of your system operations to Motorola Solutions managed services team to maximize performance and reduce risk.

The experts at ERS Wireless can help you find out which ASTRO 25 system managed or support services level can help you achieve your network performance goals.

Learn more about the Motorola Essential Services

ERS Wireless is a Motorola Solutions Platinum Channel Partner and Premier Service Partner. We offer the full line of Motorola Solutions wireless voice, data and video products, and the services to support those products. For over 70 years, we have been helping businesses and public safety agencies implement wireless communication systems that help them keep staff connected, raise productivity, streamline operations and improve overall safety. We have Indiana offices in Bloomington, Columbus, Elkhart, Evansville, Fort Wayne, Indianapolis, Kokomo and Ligonier and Kentucky offices in Lexington and Louisville.

Motorola Solutions' APX Audio: Best Practices for Firefighters

Watch these two-way radio audio best practices for firefighters using Motorola Solutions' fire market accessories like the XE500 and wind-porting RSMs. Information is also provided for SCBA mask radio communication best practices.

APX 8000XE and XE500: Designed for the Mission. Engineered for the Extreme.

The APX 8000XE is redefining mission-critical communications by delivering an ultra-durable radio that combines unlimited interoperability, loud audio, and secure Wi-Fi connectivity. When combined with the XE500 Remote Speaker Microphone, you get the ultimate intrinsically safe solution designed for safety personnel in extreme environments.

Find the Right Solution for Your Team

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