Enhance Your Mobile Workforce’s Productivity and Quickly Address Customer Needs.
For field service organizations to be successful, you need more than simple voice communications. You need instant access to the data that matters and the ability to act on that information immediately. Wireless technology that gives you access to data such as vehicle location, enables you to easily re-route the closest employee to additional customer calls, or features such as Man-Down that can alert you if an employee is in need of help at a job site… wireless technology is helping service companies improve productivity, customer satisfaction and employee safety.
Field Service Industry Solutions
With tighter schedules, longer shifts and a heightened emphasis on safety, your field service companies need to be constantly efficient and productive. To keep up and keep ahead, your workforce must have reliable, easy-to-use communications adapted to your needs, which will help deliveries arrive at exactly the right moment and service becomes a competitive advantage. At ERS Wireless, we help the service industry implement wireless systems that offer instant communications and technology that allows you to communicate seamlessly over various devices – two-way radios, smart phones, desktop computers, laptops and tablets.
Motorola Solutions’ MOTOTRBO™ digital radios provide instant, reliable communications to specific groups or individuals. When you need to communicate quickly, nothing is faster than push-to-talk.
ERS Wireless offers Wide-area coverage as well as Nation-wide radio coverage. TRBOconnect™ is an ERS owned and maintained wide-area network offering coverage throughout most of Indiana and Northern Kentucky. WAVE OnCloud is a Nation-wide push-to-talk solution.
Make your field service organization safer and more efficient by adding applications to customize your MOTOTRBO radio system. These applications provide advanced capabilities and functionality that are operable on both digital two-way radios and mobile devices to enhance your operations.
A few of the most popular applications ERS Wireless deploys for field service organizations include:
Track your vehicles and your staff for improved safety, security and accountability. These applications allow you to make the most of MOTOTRBO’s GPS capabilities, and some even offer indoor location tracking capabilities.
Giving you centralized control of your workforce, these applications offer customizable user interfaces to allow your dispatcher to coordinate your staff efficiently and effectively. They also enhance business connectivity by allowing telephony interconnections and multi-system patching.
Work Ticket Management
These applications enhance efficiency and accountability in the workplace using text based issue management software. They can be integrated with your existing work-order management solution or can be operated as an independent system.
WAVE™ Push-To-Talk Application
With Motorola Solutions' WAVE™ OnCloud, field service crews can communicate instantly and securely via push-to-talk (PTT) between smartphones, radios, computers, landlines or any other devices. Managers in the office can seamlessly communicate with drivers and with dispatch via the WAVE OnCloud application from their smartphones. No matter the network, device or location, everyone can be connected. But it doesn’t stop there. Go even further with location mapping and the ability to share photos, videos, locations and even attach files.
Quickly Tackle Challenges on the Road Together
Your workers can reach new levels of safety and efficiency with WAVE™ OnCloud solutions designed for field service operations. No matter the weather or road conditions, it’s up to you to ensure your team can be rerouted in an instant to ensure on-time arrival. Drivers need to communicate safely and with minimal distractions to keep their focus on the road. According to the Department of Transportation, texting and the use of cellular devices is prohibited for commercial drivers.
Fleet Management that Goes the Distance
Leverage Voice Dispatch to control your mobile workforce from a central location, so dispatchers see who is available using GPS coordinates. Use Text Messaging to send messages and directions that don’t need an immediate response or when voice calls could disrupt those in the field or on the road.
Combining the broad coverage of a nationwide cellular network with the ease of two-way radio communications, the WAVE TLK 100 Two-Way Radio gets your team connected fast. Keep employees connected and accountable with crisp, clear audio, location tracking and Wi-Fi. Increase efficiency with single-button operations and long battery life.
Easy to Use and Manage Built for the Job
Get all the benefits of WAVE with a rugged two-way radio. Purpose-built for business, everything about the WAVE two-way radio is smart and intentional. Whether it’s location tracking and Wi-Fi calling, or the rugged design without an attention-diverting screen. Add accessories that fit the way you work.
- Never Worry About Rain, Dust or Even the Occasional Drop
- Easily Manage Your Workforce Using GPS Location Tracking
- Stay in Touch with Wi-Fi Connectivity
Communicate instantly with team members across the country at the push of a button. Bridge multiple job sites, facilities and operations without needing to set up or maintain a complicated infrastructure. Connect with team members regardless of their network on existing LMR to smartphones and more.
ERS Wireless is a Motorola Solutions Platinum Channel Partner and Premier Service Partner. We offer the full line of Motorola Solutions wireless voice, data and video products, and the services to support those products. For over 70 years, we have been helping businesses and public safety agencies implement wireless communication systems that help them keep staff connected, raise productivity, streamline operations and improve overall safety. We have Indiana offices in Bloomington, Columbus, Elkhart, Evansville, Fort Wayne, Indianapolis, Kokomo and Ligonier and Kentucky offices in Lexington and Louisville.